FREQUENTLY ASKED QUESTIONS
Q: Why should I choose Northland Connect over other networks?
A: We are 100% New Zealand owned and operated.
OUR NETWORK IS BUILT TO PROVIDE LTE (long term evolution)
WE ARE A 6th GENERATION NETWORK
Other networks are: -
Northland Vodafone 2G
Telecom 2.5G
2Degrees 2G
(Telecom and Vodafone also have a 3G extended network, but this network is only available on smart phones.)
We also offer our quality services at affordable prices to ensure you get the best for your dollar.
Q: What speeds can Northland Connect download/upload at?
A: We have 2 different networks which offer different speeds.
Our Paihia network can give speeds of up to:
10Mbit download/upload
Our Whangarei network (coming soon) can give speeds of up to:
30Mbit download/upload
Our network speeds have been tested on speedtest.net. Speeds vary depending on the websites you visit, overseas congestion, national speeds and also the size of files you are downloading.
Q: What is the latency to Auckland and back?
A: The average latency on our 5GHz networks is 0-25ms.
To test your current latency visit www.speedtest.net. Latency is also called ‘ping’.
Q: Where can I trial the Northland Connect network?
A: You can surf the net wirelessly on our 2.4GHz Hotzone network in Paihia. Just purchase a prepay card from any of our resellers and you can use Bay Adventurer Backpackers workstations located in their Internet room.
Bay Adventurer Backpackers
26-28 Kings Road
Paihia
Q: If I sign up to Northland Connect, What steps are involved to get me online?
A: Our Estimated Lead follow up time is 48hrs.
From there our process involves:-
1. Completion of Sign Up forms
2. Site survey
3. Installation of CPE at your home or business
4. Your service is then activated onsite by our technician.
5. You are then invoiced
The team at Northland Connect work hard to ensure that installations occur with minimum delay.
Q: Do I need to have a phone line to have Internet with Northland Connect?
A. No. We do not require you have a phone line with us before you sign up to Northland Connect Internet Services. If you still want to have your phone with a different service provider but would like your Internet with Northland Connect, We don’t mind. During Sign Up just let your Northland Connect representative know.
Q: What kind of computer will work on your network?
A: Any computer from 1997 onwards, which is Ethernet capable.
Ethernet Port.
CPE
Q: What is a CPE?
A: Client Presence Equipment (CPE): the equivalent of a phone line and IP modem, it is the device that sends and receives the wireless signal for your internet and phone.
Q: Can I buy my own CPE from somewhere else?
A: No. Northland Connect uses a preferred supplier for our CPE devices to ensure network stability. Also the CPE must be programmed with your unique user identity before it can access our network. This programming can only be done by an approved Northland Connect technician.
Q: Does a CPE give out radiation?
A: Yes, but the amount of radiation is much less than that of what a standard television emits.
VoIP
Q: What is VoIP?
A: Voice over Internet Protocol (VoIP) also referred to as VoIP Phone, Digital Phone, Internet Phone or Broadband Phone, is a way of making regular phone calls over a Broadband High Speed Internet connection instead of a regular telephone line. You simply pick up your phone, dial a number and talk just like you would with a traditional phone service. It doesn't matter if the person you are calling has a VoIP phone service or a traditional phone service as this is all taken care of by Northland Connect.
See ‘How VoIP Works’ Information Page
Q. Does Northland Connect fax support colour?
A. No, currently we do not support colour. If you send a colour document via the 2talk fax service it will appear in black and white.
Q. How does the Northland Connect fax service work?
A. The Northland Connect fax service uses the T.38 standard to send and receive real time fax over IP, enabling fax machines from different vendors to interoperate. In the T.38 architecture, fax signals are demodulated at the voice/ fax gateway and sent over the IP network as IP fax packets using either TCP or UDP, depending on the service environment. TCP provides 100% error-free transmission, but the downside is reduced real-time performance. Routers discard TCP packets first when congestion occurs. UDP has good real-time performance, since routers do not discard datagrams as readily as TCP packets. However, the downside of UDP is a reduced quality of service. It is possible for datagrams to get lost, arrive out of order, or to be duplicates. At the other end of the IP network, the remote gateway decodes IP fax packets and regenerates fax signals. Modulation methods that can be used with the T.38 format are V.21 Channel 2, V.27ter 2400, V.27ter 4800, V.29 7200, V.29 9600, V.17 7200, V.17 9600, V.17 12000, and V.17 14400.
Q. What is T.38?
A. The ITU recommendation, entitled “T.38: Procedures for Real-Time Group 3 Facsimile Communication Over IP Networks,” defines the procedures to be applied to allow Group 3 facsimile transmission between terminals, where a portion of the transmission path between terminals includes-besides the PSTN or ISDN-an IP network such as the Internet.
Q. What is the maximum speed for T.38 fax?
A. Currently, the maximum speed in which a Fax can be sent over T.38 is at 14.4kbps
Q. What about your Faxmail service?
A. Northland Connect Faxmail also uses T.38. Faxes are delivered real time to your specified email inbox. When you send a fax it is delivered real time to the recipient. You receive email confirmation on whether your fax has been sent successfully or not.
Email Addresses with Northland Connect
Q: Can I have a new email address?
A: Yes. You can have up to 20 free email addresses when you sign up to Northland Connect
( you @northlandconnect.co.nz ).
You can also have unlimited email addresses with Priority email for $5 monthly fee.
Payment
Q: Why do I have to pay in advance?
A: Prepay ensures that you are guaranteed low prices. Northland Connect has structured its business to keep costs down and pass those savings onto you.
No Credit, No Service, and No Surprise Bills
Q: If I miss a payment, how long will my service be inactive?
A: Once you pay your bill and we confirm your payment has been received, it takes 10 minutes to re-activate your service.
Q: How will I know if my data block has run out?
A: You will receive an email when you have used 80% of your data block. If you would like more data,
Give us a call on 0800 126 266
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